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		<title>It&#8217;s the end of the world as we know it? I think we&#8217;ll be just fine!</title>
		<link>http://successfulcomputerconsulting.com/2011/01/18/its-the-end-of-the-world-as-we-know-it-i-think-well-be-just-fine/</link>
		<comments>http://successfulcomputerconsulting.com/2011/01/18/its-the-end-of-the-world-as-we-know-it-i-think-well-be-just-fine/#comments</comments>
		<pubDate>Tue, 18 Jan 2011 21:35:02 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>

		<guid isPermaLink="false">http://successfulcomputerconsulting.com/?p=2559</guid>
		<description><![CDATA[I thought ringing in a new year was supposed to be a time for renewed optimism.  A time where we should be celebrating all of the potential opportunities that that lay ahead. So why do I feel like I&#8217;m surrounded by nothing but &#8220;gloom-and-doom&#8221; speak about the dismal future for IT Support Providers? Blog posts… [...]]]></description>
			<content:encoded><![CDATA[<p>I thought ringing in a new year was supposed to be a time for renewed optimism.  A time where we should be celebrating all of the potential opportunities           that that lay ahead.</p>
<p>So why do I feel like I&#8217;m surrounded by           nothing but &#8220;gloom-and-doom&#8221; speak about the dismal future for           IT Support Providers? Blog posts… forum chatter… even a recent           CRN article talking about &#8220;major shakeouts&#8221; and huge declines           that are coming for the MSP market…</p>
<p><em>&#8220;Managed Service Sales are too tough.&#8221;</em></p>
<p><em> </em></p>
<p><em>&#8220;It&#8217;s too hard to grow an IT Support             business in this economy.&#8221;</em></p>
<p><em> </em></p>
<p><em>&#8220;Small providers can&#8217;t compete with the             large MSP&#8217;s that are emerging.&#8221;</em></p>
<p>Maybe I don&#8217;t have the same crystal ball           these guys are holding, but statements like these don&#8217;t sound           like tell-tale signs of an industry in danger. Sounds more to           me like the rants of a struggling computer consultant who           hasn&#8217;t yet learned how to properly market and manage his or           her MSP Business and is simply looking to point fingers.</p>
<p>As most of you know, I&#8217;ve been operating my own successful IT           Support Company in the heart of Silicon Alley for the past 15+           years, supporting the networks of hundreds of New York&#8217;s           progressive small businesses. If I want to know what the           future holds for the IT industry, I don&#8217;t have to look any           further than my own client base. Because what my customers           want today is exactly the same thing they wanted when I first           opened my doors back in 1996:</p>
<ul>
<li>They want their systems to             run reliably.</li>
<li>When problems do occur, they             want them fixed promptly.</li>
<li>They want a support person             they can trust and rely on… and who communicates!</li>
<li> And they want to pay as             little as possible to maintain their systems.</li>
</ul>
<p>It&#8217;s hard not to be optimistic about the           future, when thanks           to the very affordable monitoring and remote support utilities           available to us today, meeting this list of desires is easier           than ever for a small IT Support Provider.</p>
<p>And we can do it better than our Mega-MSP           competitors can.</p>
<p>How? Simply take a look at the list of what           our customers want:</p>
<p><strong>They want their systems to run reliably:</strong> The best way to keep things running smoothly is to be           proactive. With affordable tools like LogMeIn and GFI in our arsenal, we           can prevent problems as well as any large MSP. Instant alerts           make us super efficient at addressing new issues, automated           inventories help us to keep our client&#8217;s systems current and           the Dashboard and regular reports we can give to our clients           keeps them constantly apprised of how well everything is           running. We have every utility at our disposal needed to           ensure our clients operate as reliably as possible.</p>
<p><strong>They want problems fixed promptly:</strong> Again, with the incredibly affordable remote support utilities           available to us, we can be on the end-user&#8217;s desktop faster           than an in-house support tech could make it down the hall. And           with remote support, we can now be in multiple places at once!           Talk about operating at maximum efficiency!</p>
<p><strong>They want a support person who they can             rely on:</strong> Here&#8217;s where the small Support Provider can           really shine. As long as we&#8217;re running on a proper, flat-fee           based business model, we can operate very profitably, while           supporting just a small number of business clients. A smaller           client base means we can provide a much higher level of           personalized attention and dedication to our clients than our           larger MSP competitors can.</p>
<p>If you asked the typical small business           owner what his or her perfect support scenario would be… he&#8217;d           want a full-time, dedicated network admin who understood his           business needs, his user&#8217;s needs, his technology needs&#8230; and           who worked on a part-time salary.</p>
<p>The small IT Support Provider who maintains           a modest client base with round-the-clock monitoring, instant           alerts and rapid response through remote support can fit the           bill for this dream scenario perfectly. We can provide the           same or better high-level monitoring and support as an           in-house tech, along with a level of personalized attention           and dedication that a Mega-MSP would find near impossible to           match &#8211; at a fraction of the cost of an in-house network           administrator.</p>
<p><strong>They want to pay as little as possible:</strong> If you&#8217;re using the right tools, it can cost next-to-nothing           to provide small business customers a high-level of IT Support           that’s right up there with any MSP out there today. Lower           operating costs for you allows you to offer very competitive           rates to your clients.</p>
<p>And any savvy small business owner who           relies on his computer systems will gladly pay a fair and           competitive rate for a provider he trusts is keeping his           systems operating at maximum reliability and performance levels.</p>
<p>Thanks to today&#8217;s affordable technology… my clients are           more satisfied, my operating costs are lower, I run at higher           efficiency and at higher profit margins than ever before. The future&#8217;s not           looking too bleak from where I&#8217;m standing.</p>
<p>But what about the naysayers who still           claim that &#8220;it&#8217;s just too tough to sell Managed Services in           this economy&#8221;?</p>
<p>Sales in any service industry, at any time           can be tough, especially if you don&#8217;t have a strong and proven           marketing strategy behind you.</p>
<p>But I believe sales prospects for the IT           Support industry are very, very encouraging. Think about it           for a moment. EVERY small business that relies on computer           systems (which is just about EVERY small business), NEEDS a           reliable and affordable way to maintain and support their           systems. The service we can provide as a small IT Support           Provider represents the perfect combination of reliability and           affordability these businesses are searching for. And the           majority of our perspective customers are still operating on a           break/fix mentality, while becoming ever more aware that           support from an MSP is probably the direction they should be           thinking about moving towards.</p>
<p>They just need us to introduce our service           offering to them in the right way and help ease them into the           reliable, efficient support model of the future.</p>
<p>A future that for me as a small MSP just           keeps looking brighter!</p>
<p>Best,</p>
<p>-Robert</p>
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		<title>Evolution of Technology &amp; the role of the Computer Consultant</title>
		<link>http://successfulcomputerconsulting.com/2009/10/19/hello-world/</link>
		<comments>http://successfulcomputerconsulting.com/2009/10/19/hello-world/#comments</comments>
		<pubDate>Mon, 19 Oct 2009 22:33:18 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://iccuniversity.com/?p=1</guid>
		<description><![CDATA[IT Consulting began, and for many remains under the break/fix support model. The computer breaks, the computer guy comes out to fix it – sends a bill – repeat.  Unfortunately, this design puts the needs of the consultant directly at odds with the needs of the customer.  The customer most often views the consultant as [...]]]></description>
			<content:encoded><![CDATA[<p>IT Consulting began, and for many remains under the break/fix support model. The computer breaks, the computer guy comes out to fix it – sends a bill – repeat.</p>
<p> Unfortunately, this design puts the needs of the consultant directly at odds with the needs of the customer.</p>
<p> The customer most often views the consultant as an expense. If the consultant makes an on-site visit to the customer, it probably means that something is broken, and it’s costing the customer money &#8211;  both in lost productivity and for repair. Under the break/fix model,the customer is automatically conditioned to want to see the consultant as little as possible.</p>
<p> This works directly against the needs of the consultant, who needs to bill enough hours in a day to make a living.  </p>
<p> It would be a lot easier and probably more pleasant of a consultant-customer relationship if our support model was based on a win-win principal. For us to do this, let’s take a look at what everyone wants.</p>
<p> Well, we all know what the consultant wants.</p>
<p> <strong>The Consultant Wants:</strong></p>
<ul>
<li>To make a good salary. Perhaps a great salary.</li>
<li>To not have any concerns for job security.</li>
<li>To continue to learn and be challenged by new technologies.</li>
<li>To work with a diverse group of clients, keeping the work week varied – avoiding boring routine.</li>
<li>To work reasonable hours and to take an occasional vacation.</li>
</ul>
<p><strong> The Customer Wants:</strong></p>
<ul>
<li>They want their systems to work reliably, with minimal downtime.</li>
<li>They want immediate response when they have a problem.</li>
<li>They want problems prevented or identified early, before a larger problem develops.</li>
<li>They want their consultant to be able to fix their problems remotely (instant gratification).</li>
<li>They don’t want surprises when the bill comes. And a large bill is ALWAYS a surprise.</li>
<li>They want up-to-date technology (even if they don’t always appear to want to pay for it).</li>
<li>They want a consultant who understands their network and their needs.</li>
<li>They want to have confidence in their consultant’s abilities to maintain their current systems and to guide them in future growth.</li>
</ul>
<p> When looking at the above lists, the solution as to what needs to be provided to the customer to ensure satisfaction is readily apparent:</p>
<ul>
<li><strong>System Monitoring</strong> &#8211; Ensures minimal downtime, early problem detection and provides asset management</li>
<li><strong>Access to a HelpDesk</strong> &#8211; Provides immediate response and remote support</li>
<li><strong>Personal Attention</strong> &#8211; They want a dedicated consultant who knows and understands their systems and needs</li>
<li><strong>Low Cost!</strong></li>
</ul>
<p>The Managed Service Provider &#8211; MSP model (which if IT support is your chosen career, you should be very familiar with by now) is designed to address the above Customer wants by taking advantage of emerging technologies, allowing the support of larger numbers of customers, with less overhead. The development of support tools that provide remote preventative maintenance, remote monitoring and remote desktop and server support, has helped the industry of IT Support provisioning to evolve into a commodity that can be provided more efficiently and for lower, more predictable fees than was ever possible under the break/fix model.</p>
<p> Many well run and well funded MSPs are now emerging – vying for market share and working to establish name recognition and market dominance. As regional and national companies become more prolific and as current market leaders on the retail and development side of IT, such as Microsoft, Dell, CDW, etc. enter the realm of small business IT Support, it can seem inevitable that the role of Independent Computer Consultant is destined for extinction.</p>
<p> Not so!</p>
<p> There is not a single item in the above list that <strong>YOU</strong>, as an Independent Consultant cannot provide to your customers. </p>
<ul>
<li><strong>YOU can monitor your clients around the clock, receiving early alerts to potential problems.</strong></li>
<li><strong>YOU can minimize downtime by keeping tabs on the age and performance levels of your customer’s equipment.</strong></li>
<li><strong>YOU can provide your customers with real-time inventory, service and network performance reporting. </strong></li>
<li><strong>YOU can perform remote service to your customers INSTANTLY from ANY location.</strong></li>
<li><strong>YOU can provide your customers with the consistency they want from a dedicated consultant who knows their network, their users and their needs.</strong></li>
</ul>
<p>And you can do ALL of these items with lower overhead than your corporate competition, resulting higher profitability and greater growth opportunities for YOU!</p>
<p>So, let&#8217;s get started! Join me at <a href="http://www.SuccessfulComputerConsulting.com">www.SuccessfulComputerConsulting.com</a> and learn how you can become a truly Successful Independent Computer Consultant TODAY!</p>
]]></content:encoded>
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		<title>Why is Exchange a better solution for SMB?</title>
		<link>http://successfulcomputerconsulting.com/2009/10/18/why-is-exchange-a-better-solution-for-smb/</link>
		<comments>http://successfulcomputerconsulting.com/2009/10/18/why-is-exchange-a-better-solution-for-smb/#comments</comments>
		<pubDate>Sun, 18 Oct 2009 17:31:44 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>
		<category><![CDATA[Member Article Archives]]></category>

		<guid isPermaLink="false">http://iccuniversity.com/?p=230</guid>
		<description><![CDATA[Most small and mid-sized businesses are using email as a primary communication channel with customers, colleagues and suppliers. But many of these companies stop there, missing out on productivity-boosting features like shared calendars, contact information and files.   By upgrading to the world’s most popular business messaging software, Microsoft Exchange Server 2007, you can significantly [...]]]></description>
			<content:encoded><![CDATA[<p>Most small and mid-sized businesses are using email as a primary communication channel with customers, colleagues and suppliers. But many of these companies stop there, missing out on productivity-boosting features like shared calendars, contact information and files.</p>
<p> </p>
<p>By upgrading to the world’s most popular business messaging software, Microsoft Exchange Server 2007, you can significantly raise your team’s efficiency for a small monthly fee.</p>
<p>Basically, Exchange is a computer server that stores your company’s email, calendars, address books and files centrally, so they are available 24&#215;7 and can be shared among your team, if you wish.   It is the messaging system of choice for most Fortune 500 corporations.</p>
<p align="right"><strong> </strong></p>
<p align="right"><strong>ADVANCED FEATURES</strong></p>
<p>Businesses running Exchange as their email server typically use Microsoft Outlook 2007 as their email ‘client’. Among many advanced features, this lets them:</p>
<p> </p>
<ul>
<li>Securely access email remotely – via the Web or a mobile device like a BlackBerry or Treo</li>
<li>View colleagues’ up-to-date calendars and schedule meetings</li>
<li>Assign and manage company tasks on central ‘to do’ lists</li>
<li>Manage contact information of employees and customers and access it anytime</li>
<li>Share documents across the team so everyone’s working from the most current version</li>
</ul>
<p> </p>
<p>Exchange is a quantum leap from basic POP3 or IMAP4 email and makes your team much more productive through constant access to email, calendars and contacts, as well as important files and information.</p>
<p> </p>
<p>Basic POP and IMAP email systems, which are currently used for accessing email, are more suited to home and personal user, rather than business, and were never designed to include the broader, richer collaborative tools that Exchange has made possible.</p>
<p> </p>
<p>Now that hosted Exchange is available for no upfront cost, with low monthly fees, smaller and mid-sized companies are increasingly realizing the instant competitive advantage that Exchange can give them. And by moving Exchange out of the office and to a dedicated hosting provider, your computer consultant or IT Support Provider will have one less system to maintain, support and upgrade.</p>
<p><strong>Outlook/Exchange 2007 </strong><strong>vs</strong> <strong>Basic Email</strong></p>
<p>To help you understand the productivity-boosting options that Exchange offers, here is a comparison of Outlook/Exchange 2007 versus basic email options:</p>
<table border="1" cellspacing="0" cellpadding="0" width="468">
<tbody>
<tr>
<td width="276" valign="top">
<p align="center"><strong> </strong></p>
</td>
<td width="100" valign="top">
<p align="center"><strong>Exchange Server 2007</strong></p>
</td>
<td width="92" valign="top">
<p align="center"><strong>POP 3 /<br />
IMAP4</strong></td>
</tr>
<tr>
<td width="276" valign="top"><strong>Group scheduling </strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Send out meeting requests, then track and update them</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Shared calendars and side-by-side calendar views</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Access to personal and shared address books from remote locations</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Outlook single sign-on for email and network access</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Outlook connections over the Internet are secure</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Some solutions</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Server-side spam filtering</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Some solutions</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Put multicolored flags next to emails as a reminder to follow up</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Partial</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Ability to add voting buttons to a messages</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Automatic out-of-office reply</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Ability to recall sent messages</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Support for multiple-computer access</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Partial</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Access to email via Web browsers and mobile browsers, Outlook Mobile in Windows Mobile-based Pocket PCs, Pocket PC Phone Edition and Smartphones</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Non-Microsoft products are typically required</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Outlook Cached Exchange Mode for working with intermittent Web connection (eg dial-up)</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Some solutions offer caching</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Offline email, calendar, contacts, and public folder support</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Partial</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Access to public folders for sharing documents and information</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">Individual email folder access in IMAP</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Basic email support for SMTP, POP3, and IMAP4</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">Y</p>
</td>
</tr>
<tr>
<td width="276" valign="top"><strong>Easy management of Outlook and Exchange Server profiles across multiple machines to lower support costs</strong></td>
<td width="100" valign="top">
<p align="center">Y</p>
</td>
<td width="92" valign="top">
<p align="center">N</p>
</td>
</tr>
</tbody>
</table>
]]></content:encoded>
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		<title>Why SaaS Makes Sense in a Slow Economy</title>
		<link>http://successfulcomputerconsulting.com/2009/10/17/why-saas-makes-sense-in-a-slow-economy/</link>
		<comments>http://successfulcomputerconsulting.com/2009/10/17/why-saas-makes-sense-in-a-slow-economy/#comments</comments>
		<pubDate>Sat, 17 Oct 2009 17:07:41 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>
		<category><![CDATA[Member Article Archives]]></category>

		<guid isPermaLink="false">http://iccuniversity.com/?p=221</guid>
		<description><![CDATA[When the economy takes a downward turn, corporate IT budgets are usually one of the first casualties.  This is the case with the current recession, as evidenced by an October 2008 CIO Magazine survey in which 40 percent of 234 IT chiefs surveyed said they are cutting spending, essentially freezing new IT initiatives, if not [...]]]></description>
			<content:encoded><![CDATA[<p>When the economy takes a downward turn, corporate IT budgets are usually one of the first casualties.  This is the case with the current recession, as evidenced by an October 2008 CIO Magazine survey in which 40 percent of 234 IT chiefs surveyed said they are cutting spending, essentially freezing new IT initiatives, if not scrapping them altogether.  </p>
<p>However, technology is a critical element of business, and despite the current economic climate, the need for reliable IT remains the same—especially when it comes to fundamental business applications such as email or customer relationship management (CRM). As companies across all industries face tough decisions about where to put their limited dollars, here are three key reasons why the hosted or “software as a service” (SaaS) model makes a great deal of sense.</p>
<p><strong>Financing </strong></p>
<p>Most companies rely on some form of financing for technology purchases (hardware or software), either through a vendor-sponsored payment plan, a specialty leasing agent or a straight bank loan. When credit markets are tight, it’s difficult for many organizations, particularly smaller ones, to secure tech financing. And tight credit markets go hand in hand with a precarious economy.</p>
<p>On October 27, 2008 <em>The Wall Street Journal</em> reported a jump in defaults on tech financing loans, coming after “years in which such loans flowed freely.” During this period, lenders regularly offered tech financing for 0 percent interest or no money down to businesses with limited liquid assets—mirroring the risky (if not reckless) approach that led to the meltdown of the subprime mortgage market. And the results have been similarly disastrous. According to the Equipment Leasing and Finance Association, which represents 700 lenders, the number of equipment loans written off as losses jumped from .48 percent in September 2007 to .86 percent in 2008, a leap of nearly 80 percent. And Baytree Leasing Company LLC, which specializes in tech financings, confirmed in October 2008 that its default rate for commercial businesses is now between 1 and 1.5 percent. To give some perspective to those figures, research firm Aite Group has predicted that in Q3 2008 the percentage of real estate loans being written off as losses by the top 100 U.S. commercial banks will be around 1 percent.</p>
<p>As a result of the spike in defaults, specialty lenders and banks, on which companies once relied to fund their IT initiatives, are now charging higher interest rates and requiring more money down, making it much more difficult to secure financing. Long gone is the zero-interest loan. Today a standard interest rate for small businesses is hovering around 8.25 percent.   </p>
<p>Joining banks and tech-financing businesses, hardware and software vendors that lend money directly to customers are also toughening their terms. Many now require a significant upfront payment—often up to 50 percent for software—to offset the risk of default. (Software vendors suffer more from defaults because reselling used software is illegal. Reselling used hardware is not.)</p>
<p>The impact of the financing crunch on smaller businesses is twofold. First, it is simply harder to secure loans. In October 2008 the CIO Executive Council reported that nearly 20 percent of 31 CIOs surveyed postponed or canceled purchases <em>specifically because of unfavorable credit terms,</em> demonstrating how difficult, if not impossible, it now is for many companies to implement on-premise IT deployments—and foster growth—because they just can’t afford them. And in a down economy, while overall costs are important, day-to-day cash flow is vital. That means that even when financing is available, the jump in upfront payments can be a deal breaker for many smaller companies.</p>
<p>Second, when money is tight, few companies want to—or can afford to—take on unnecessary risk. And for IT executives, risk comes in the form of long-term commitment to a particular hardware or software purchase. If a company <em>is</em> able to secure tech financing in a difficult credit market, the costs have increased, reducing the overall ROI of the technology acquisition. That translates into increased pressure for the investment to result in a successful IT initiative.</p>
<p><strong>Flexibility</strong></p>
<p>A word commonly used by the media in a down economy is “uncertainty.” <em>Uncertainty about the markets. Uncertainty about employment. Uncertainty about the future.</em> Despite endless analysis and predictions from expert (and highly paid) financial pundits, the truth is that no one really knows when things are going to get better. While the frenzied speculation keeps media outlets around the world in business, speculation is exactly what it is. In July 2008 the ever provocative <em>Huffington Post</em> featured a blog entry by Margaret Heffernan called “The Recession Narrative: Pundits Know Nothing.”</p>
<p> </p>
<p>For smaller businesses, the one certainty about uncertainty is that it demands<strong> </strong>flexibility around IT infrastructure and applications<em>.</em> In this case, flexibility means the ability to accommodate growth <em>and</em> reductions. While in-house software can scale up as your company grows, it doesn’t work the other way around. The same goes for the associated hardware.</p>
<p> </p>
<p>Take Microsoft Exchange for email. If a company with 500 employees uses an in-house Exchange server, in addition to buying all the hardware (primary and backup servers, networking equipment, storage), it must also buy 500 client access licenses (CALs ), plus pay for ongoing support. Each CAL costs around $70 and is non-refundable. As the company grows, it must purchase a new CAL for each employee, even if that person is a seasonal or temporary hire for the holidays, a common situation when businesses can’t afford to staff permanent positions. Most (if not all) employees need email accounts, regardless of how long they are going to be around to use them.</p>
<p> </p>
<p>For on-premise deployments of CRM software, user licenses are even more expensive. For example, a single user license for Oracle’s Siebel CRM Professional for mid-sized companies costs $350 for a base application (sales option, service option or marketing automation). Add-on modules for additional functionality run from $60 up to $2500 per module per user, and support is an additional annual per-user fee.</p>
<p> </p>
<p>If that same company suddenly needs to lay off 20 percent of its workforce, it now has 100 CALs that it can’t use, plus an undetermined number of Oracle/Siebel licenses it can’t use (assuming not every employee uses all elements of the company’s CRM system). That’s a lot of money down the drain for a smaller business, especially when money is already tight.</p>
<p> </p>
<p>The flexible SaaS model, on the other hand, is based around scaling the software up <em>or</em> down with your business. Hosted solutions allow you to add users on demand <em>and remove them on demand. </em>You pay on a monthly basis only for active users. And in a down economy, the likelihood of having to lay off active users goes up, which is why this approach makes sense when business is slow. </p>
<p>A SaaS model also allows you to add and remove software, not just users, on demand. For example, you could lease SharePoint just for a special six-month project. Or you could decide that your business just can’t afford mobile connectivity for every user right now. In an on-premise solution, you have already paid for the functionality, so you’re in a “use it or lose it” situation. In the SaaS model, you can turn off mobile connectivity, and then turn it back on in three months when cash isn’t as tight.</p>
<p> </p>
<p>The flexibility of a SaaS model also results in faster time to ROI. With in-house software, you have to buy everything, set it up, test it, etc. It may be a long time before your company sees any value from it. With SaaS, you see instant results, or at least much quicker results. This is always important, but it increases in importance in a down economy.</p>
<p><strong>Staffing</strong></p>
<p>While layoffs may be inevitable in a down economy, your customers will expect the same level of attention, service and quality they have always received. Successful companies recognize this and go above and beyond to preserve customer loyalty by showing them that it’s business as usual, even when it’s not.</p>
<p>Moving to a hosted or SaaS model allows you to reduce headcount without impacting the customer experience. How?<em> </em>Because it eliminates the need for expensive in-house IT experts. Going back to the example of Microsoft Exchange, proper maintenance requires at least one full-time, trained IT professional, which can easily cost six figures in annual salary and benefits. Freeing up that money will allow you to save positions that will have a direct impact on your customers.<em></em></p>
<p>In October 2008 the Bureau of Labor Statistics of the U.S. Department of Labor reported 2,269 companies had cut at least 50 jobs in the previous month, the highest number since the aftermath of the Sept.  11, 2001 attacks. Many economists predict that unemployment will jump from the current 6.1 percent to near 8 or 8.5 percent by the end of 2009, resulting in the highest unemployment rate the country has seen in more than 20 years.</p>
<p>While the accuracy of those predictions has yet to be determined, the current reality is bleak enough.  When layoffs are unavoidable, a SaaS model can help preserve the positive experience your customers have with your company.</p>
<p><strong>Conclusion</strong></p>
<p>In any economy, there’s no question that SaaS solutions are a smart option for smaller companies. They can be up and running quickly. They don’t require a degree in computer science to administer. They are reliable. They can scale with your business. They even reduce your organization’s impact on the environment.</p>
<p>In a recession, however, the benefits of SaaS are even more pronounced. While budgets everywhere are being squeezed or cut, businesses must continue to operate, and essential business applications such as email or CRM simply can’t be compromised if companies are to stay competitive. Neither can productivity or customer service. This puts a great deal of pressure on companies to spend their money wisely. When every penny counts more than it ever has, the cost structure and flexibility of hosted solutions, along with the fact that they don’t require expensive in-house IT expertise, make the SaaS model an especially wise choice.</p>
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		<title>5 Things to Do With Your Outdated Computer Equipment</title>
		<link>http://successfulcomputerconsulting.com/2009/10/11/5-things-to-do-with-your-outdated-computer-equipment/</link>
		<comments>http://successfulcomputerconsulting.com/2009/10/11/5-things-to-do-with-your-outdated-computer-equipment/#comments</comments>
		<pubDate>Sun, 11 Oct 2009 22:24:49 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>

		<guid isPermaLink="false">http://www.successfulcomputerconsulting.com/blog/?p=515</guid>
		<description><![CDATA[Computers and electronic goods become outdated very quickly, and it becomes a big question as to what is the best thing to do with this outdated computer equipment that gets stacked up in your home or office. Already space is often a limiting factor for us. Letting this machinery lie around and take up more [...]]]></description>
			<content:encoded><![CDATA[<p>Computers and electronic goods become outdated very quickly, and it becomes a big question as to what is the best thing to do with this outdated computer equipment that gets stacked up in your home or office. Already space is often a limiting factor for us. Letting this machinery lie around and take up more space is definitely not desirable! Let us look at 5 ways to get rid of such equipment.</p>
<p><strong>Computer Recycling</strong></p>
<p> The very first thing that you can do is look for a store or a business that is associated with computer recycling. These recycling businesses do nothing but get hold of the outdated computer equipments and use them to create new parts using the ones that are still worth it. There are various factors that are taken into consideration to do this.</p>
<p>The age of the old computer parts, the condition of these parts, the re-usability, etc all play a vital role in this case. Hence, everything that you might have extracted from your home or office while de-cluttering might not prove to be useful after all for the recycling businesses that we are talking about. Sometimes you might even get some money if the parts are good enough!</p>
<p><strong>Donating</strong></p>
<p>Often there are various organizations and businesses that might actually benefit from the old and outdated equipment that you don’t want to use anymore. If your computer or computer equipment seems to be in working condition, such companies or organizations ma actually put them to work which might benefit them. This is also an option towards getting rid of the outdated parts.</p>
<p><strong>Contacting the Producer</strong></p>
<p>Often the manufacturing company might be eager to get hold of your obsolete equipment for their own uses. Thus, if you can find out the brand that deals with the parts that you are looking to get rid of, you can find the contact details of the manufacturer and check to see if they are interested in getting back the parts you have with you.</p>
<p><strong>IT Stores</strong></p>
<p>There are a number of IT and computer stores who might be interested in the parts as well. Finding out such a store can be another option where you can leave your older computer parts and carry on with the newer ones. Often these stores are places from where other people interested in these parts will check them and pick them up for their requirements.</p>
<p> <strong>Trash It</strong></p>
<p>The last thing that is doable is to find out the agencies in your locality who deal with getting rid of such equipment. These need to be disposed of in a proper way as such parts can often be chemically hazardous and cause damage to the environment.</p>
<p>Hence, these are 5 different ways in which you can get rid of your outdated computer equipment.</p>
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		<title>5 Tips for Creating a Successful Blog</title>
		<link>http://successfulcomputerconsulting.com/2009/10/10/5-tips-for-creating-a-successful-blog/</link>
		<comments>http://successfulcomputerconsulting.com/2009/10/10/5-tips-for-creating-a-successful-blog/#comments</comments>
		<pubDate>Sat, 10 Oct 2009 22:27:10 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>

		<guid isPermaLink="false">http://www.successfulcomputerconsulting.com/blog/?p=518</guid>
		<description><![CDATA[Over the past few years the cyber world has witnessed a sudden sprout in blogging, with a substantial number of people venturing into creating their blogs and subsequently using it as a medium to connect to the world, thus sharing their perception and opinions on a varied range of topics. The spectrum of topics in [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;">Over the past few years the cyber world has witnessed a sudden sprout in blogging, with a substantial number of people venturing into creating their blogs and subsequently using it as a medium to connect to the world, thus sharing their perception and opinions on a varied range of topics. The spectrum of topics in the blogs is diverse; it ranges from daily chores to politics and even advertises services provided by business or households, etc.</p>
<p>Additionally, many IT Support Providers or computer consultants have started their own Blogs in an attempt to drive additional traffic to their websites, or even to find computer related jobs.</p>
<p>However, initial success of a blog does not ensure its prolonged acceptance amongst the readers. With a number of blogs being launched daily, only a select few get acknowledged and subsequently read on a regular basis. Few blogs survive the cut throat competition to gain a regular reader base. The rest are forced to be withdrawn due to the financial losses incurred.</p>
<p>The following instructions might be helpful in creating a successful blog though it does not assure of success.</p>
<p><strong>Connecting with Readers</strong></p>
<p>With a number of bloggers striving hard to outdo one another, it is indeed important to connect with the readers to form a dedicated reader base. A blogger should primarily concentrate on fostering a connection with the readers on a personal level. Attempts should be made to make the reader identify with the contents of the blog.</p>
<p><strong>Content of the Blog</strong></p>
<p>Instead of writing a blog on a specific theme, emphasize should be given in creating a general content which caters to the sensibilities of readers from various backgrounds. In case of addressing an issue or endorsing a product, a blog writer should furnish appropriate and updated details with unbiased opinions.</p>
<p>One should take utmost care in keeping the content simple and legible. It should be remembered that success of the blog lies in maintaining a global readership base. Hence, the language should be lucid enough for all to understand.</p>
<p><strong>Frequency of Blogging</strong></p>
<p>Bloggers are divided on their opinion on frequency of blogging. One school of thought endorses daily update of blogs whereas others negate it. On an average 3 to 4 blogs is considered sufficient that generates a curiosity among the readers to make them revisit the blog every week.</p>
<p><strong>Provide Scope for Interaction and Feedback</strong></p>
<p>Providing a scope for interaction and feedback from the readers, often makes the bloggers wary of the content of the comment. But it is advantageous at times as well. Primarily, this enriches the content of the blog without much effort from the blogger. Secondly, the readers view the blog as a medium for posting their views, hence their interest in the blog increases manifolds.</p>
<p><strong>Using Keywords</strong></p>
<p>To enable the blog to reach out to a larger number of readers, one should include keywords of 10 to 12 characters in the title. The keywords should be interesting enough to generate a sense of curiosity and interest in the readers.</p>
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		<title>5 Ways to Locate Computer Device Drivers</title>
		<link>http://successfulcomputerconsulting.com/2009/10/07/5-ways-to-locate-computer-device-drivers/</link>
		<comments>http://successfulcomputerconsulting.com/2009/10/07/5-ways-to-locate-computer-device-drivers/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 22:34:38 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>

		<guid isPermaLink="false">http://www.successfulcomputerconsulting.com/blog/?p=521</guid>
		<description><![CDATA[One doesn’t need to be a geek to know about a few minor details about his/her computer. A few details for your knowledge can save a lot of money. There are IT Support Providers out there who literally exploit people who are devoid of knowledge as far as computers are concerned. People get tired paying [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;">One doesn’t need to be a geek to know about a few minor details about his/her computer. A few details for your knowledge can save a lot of money. There are IT Support Providers out there who literally exploit people who are devoid of knowledge as far as computers are concerned. People get tired paying off their computer consultant for minor problems.</p>
<p>One such minor problem for which we literally pay off big sums to our well-known technicians is detecting the hardware devices of your computer. Detecting hardware devices of a computer is no big deal. Anyone can do it. Let’s face it, people tried and explored the moon, so don’t you think finding a hardware device driver of your computer is a way too easy job compared to that? It’s a matter of time that you need to give yourself and go through possible techniques which teach you the process as of how to go about it.</p>
<p>This following article is one such key that will unlock the secrets which you wish to know. Did you know that there are many ways and techniques by which one can locate his/her computer’s hardware device drivers? In this document you’ll see for yourself as of how to go about it in 5 different ways.</p>
<p>Firstly, you will notice that with every purchase of a brand new computer, you receive a pack of CDs. One of those CDs is the driver CD. It’s a very important CD. Make sure you don’t loose it or misplace it. The driver CD is what that helps bringing out the display to your computer screen by detecting the display drivers. It also detects all possible drivers of your computer system (likely the sound driver, USB driver, modem driver and etc) and installs the necessary software for your convenience.</p>
<p>Secondly, if by any chance you misplace the driver CD, you can even look for the manufacturer’s website on the internet. In the website you’ll be guided as of how to go about searching for your hardware device drivers and install it.</p>
<p>Thirdly, one can even go to his device manager window and look into the installed and un-installed hardware device drivers. You’ll find a yellow question mark logo beside the un-installed ones.</p>
<p>Fourthly, if nothing works well enough for you then you can try out downloading a driver tool software. You can download it for free from the internet. This driver tool software is very easy to use. It searches for all the drivers inside your computer and provides you with a list of the missing ones.</p>
<p>Lastly, you can even go to ”run” and type in “dxdiag”. This will give the list of all the hardware device drivers of your computer.</p>
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		<title>Why Is Data Backup Important for Your Laptop?</title>
		<link>http://successfulcomputerconsulting.com/2009/10/06/why-is-data-backup-important-for-your-laptop/</link>
		<comments>http://successfulcomputerconsulting.com/2009/10/06/why-is-data-backup-important-for-your-laptop/#comments</comments>
		<pubDate>Tue, 06 Oct 2009 22:42:33 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>

		<guid isPermaLink="false">http://www.successfulcomputerconsulting.com/blog/?p=524</guid>
		<description><![CDATA[Data backup has assumed a good deal of importance today. When you look at any business that uses IT services for managing their operations, you will see a considerable importance is always given to backing up data and information. And even when you look at it from your personal point of view, your laptop might [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;">Data backup has assumed a good deal of importance today. When you look at any business that uses IT services for managing their operations, you will see a considerable importance is always given to backing up data and information. And even when you look at it from your personal point of view, your laptop might hold a number of very important files and documents that you wouldn’t want to lose.</p>
<p>You would also want to store those files elsewhere so that, in case the files get erased from your laptop somehow, you can always get them back whenever you need them! All these reasons have made backing up your data such an important consideration to be taken care of. Let us look at this a bit closely and find out how to ensure the maximum data security for your laptop.</p>
<p><strong>Options for Backing up Data</strong></p>
<p>Firstly, if your data is important to you, and if you&#8217;re like most people, it is, then you&#8217;ll want to make sure that your backup process is carried out successfully and reliably. If you don&#8217;t feel that you&#8217;re qualified or at least not 100% confident in your ability to not only setup your backup, but to confirm its ongoing operation, then it&#8217;s highly advisable to have a qualified IT Support Provider or computer consultant take care of the job for you.</p>
<p>There are several ways to go for data backup. The most common way to do this is by copying the files required to be backed up elsewhere so that they are available as and when required. Take for example an external hard drive along with the normal hard drive of the laptop. Even though you might be having the files on the laptop, you can back them up on an external hard drive. This ensures that you still have the files if the laptop’s hard drive crashes.</p>
<p><strong>Online Mailboxes and Servers</strong></p>
<p>Another good way to go for data backup is storing a copy of the files over the internet, either on servers or even in your mailboxes. Some hosted email providers allow you to store huge amount of data online. In case you feel that storing data might not be as secure an option as on an external hard drive, store the files and folders as attachments with your emails on the mailboxes online.</p>
<p>These online mail servers are very dependable if you are going for one of the better examples. You can ensure both your data safety and security with them. It all depends on whether you are able to find the best servers for this purpose. Check the internet for the various sites that offer you such mailing services, and go through reviews to find out the best ones from amongst them.</p>
<p><strong>The Final Word</strong></p>
<p>Data backup has to do a lot with data security. You must ensure at all times that when you back your laptop data, you don’t stand the chances of someone being able to access it and get hold of your personal information. Often people store sensitive information like credit card details, personal information, etc on laptops. This information can cause you huge trouble if it lands up with crooks.</p>
<p>Keep these points with data backup on your mind when you look to backup the files and folders from your laptop.</p>
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		<title>4 Ways to Protect Yourself While Using Email</title>
		<link>http://successfulcomputerconsulting.com/2009/09/19/4-ways-to-protect-yourself-while-using-email/</link>
		<comments>http://successfulcomputerconsulting.com/2009/09/19/4-ways-to-protect-yourself-while-using-email/#comments</comments>
		<pubDate>Sat, 19 Sep 2009 22:20:49 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>

		<guid isPermaLink="false">http://www.successfulcomputerconsulting.com/blog/?p=512</guid>
		<description><![CDATA[The advent web technologies like email has played an instrumental role in making the world a global village. The flipside is, functioning on the internet, like using an email, has made us susceptible to numerous frauds and hassles. It is advised to undertake appropriate internet security measures to safeguard the email accounts from prying fraudulent [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;">The advent web technologies like email has played an instrumental role in making the world a global village. The flipside is, functioning on the internet, like using an email, has made us susceptible to numerous frauds and hassles. It is advised to undertake appropriate internet security measures to safeguard the email accounts from prying fraudulent eyes.</p>
<p>Email accounts might fall prey to hacking in numerous ways like divulging personal details to strangers on the web, clicking on URLs sent by an unknown person, clicking on spam mails, using outdated antivirus, getting lured by emails promising an astronomical commission, participating in online lotteries, online purchases to name a few.</p>
<p> To protect an email account, emphasis should be laid on creating an email account which does not divulge any personal information of the user. One should abstain from using their names directly in the mail address, rather opt for contorted versions. For example, a person named Davy Jones should emphasize on having an email account by the name djones or jdavy. While creating passwords, one should not include personal details like date of birth, credit card number or social security number. A comparatively safe option is to use phrases like “I love to swim ’’ etc.</p>
<p> Another common approach which eventually makes an email account insecure is the lure of mails promising huge incentives or an invitation to join online lotteries or casinos. Such mails usually lure the user of the email account by declaring them winner of a large sum of money.</p>
<p> The user is then requested to furnish sensitive information like bank account number, credit card number or social security number followed by a promise to deposit the promised sum in their respective bank accounts on time. In actuality, such mails are sent by hackers working to the fullest of their capacity to extract your confidential details that eventually leaves you being exploited.</p>
<p> Another threat to email security is posed by spammed emails. One should be careful in not responding to emails with seemingly suspicious heading or content. Responding to such mails confirms the target accuracy, leading to the inbox being flooded by an array of such mails. Spam mails can be avoided if the email address is posted on any public forum like chat rooms.</p>
<p>One should not panic in case an email or popup notifying susceptibility of the email account is intercepted. Such mails might ask for the account holder’s personal details to check authenticity and fix the problem. Such techniques are popularly used by hackers to coax the user to divulge confidential details eventually jeopardizing the computer and email account’s security</p>
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		<title>Design Your Website to Get You Conversions</title>
		<link>http://successfulcomputerconsulting.com/2009/08/12/design-your-website-to-get-you-conversions/</link>
		<comments>http://successfulcomputerconsulting.com/2009/08/12/design-your-website-to-get-you-conversions/#comments</comments>
		<pubDate>Wed, 12 Aug 2009 23:04:28 +0000</pubDate>
		<dc:creator>Robert</dc:creator>
				<category><![CDATA[ICC University Posts]]></category>

		<guid isPermaLink="false">http://www.successfulcomputerconsulting.com/blog/?p=540</guid>
		<description><![CDATA[There is much more to producing quality goods for your business, and the need to design your website can be crucial for the profits that you might want to see. Often businesses fail to understand the importance of websites and other promotional campaigns. But without proper advertising, businesses will not even be able to let [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;">There is much more to producing quality goods for your business, and the need to design your website can be crucial for the profits that you might want to see. Often businesses fail to understand the importance of websites and other promotional campaigns. But without proper advertising, businesses will not even be able to let the consumers know about the products they have on sale. </p>
<p style="text-align: left;">Advertising is very important for enhancing the rate of conversions and also for educating people on what the features of the products on sale are, and how they are better than those of the competition. Without such information being spread amongst the prospects, people will not really care about checking out the products a business might be dealing with!</p>
<p> <strong>So how can a Business Website Help</strong></p>
<p> When you design your website, you can see a number of advantages that it can serve for you. To begin with, it can be a great medium for you to spread your business information amongst the prospects online. Online advertising requires the minimum amount of costs involved. Your website can be a great way to hold both your business information and your promotional material.</p>
<p> And if you check further, with a bit of search engine optimization you can make the website for your business better visible to the prospects when they make a search over the internet on one of the search engines. This is very useful as you can reach a higher number of prospects in this way. The more people looking at your website, the better are the chances of conversions for your business.</p>
<p><strong>Why is a Website Better?</strong></p>
<p> A website is better than the other forms of marketing, both online and offline, due to a number of reasons. Considering the offline campaigns, distributing brochures and leaflets often become very expensive with the printing costs involved. At the same time it covers limited areas and appears to be much localized.</p>
<p>On the other hand online methods like email marketing can sometimes be taken as too aggressive and consumers may not look at it favorably, considering materials from you as spam in their inboxes. This results in a waste of time, efforts and also mars the reputation of your business. This is definitely not what you want to see with your business.</p>
<p>However, when you design your website for your business and optimize it to get the maximum traffic online, people are most likely to visit it online when they make a search. This means that they are checking your site on their own, and are much more open minded. This means that there is a better chance of them going for the products, as they have not been forcibly made to look at the products, but are themselves interested in them.</p>
<p> All these features make it more advantageous to design your website for the marketing purposes for your business!</p>
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